Refund policy

 

We want you to love your purchase! If for any reason you’re not completely satisfied, please read through our return policy below to see how we can assist you.


RETURN CONDITION

To be eligible for a return or exchange, all items must be:

  • Unworn, unwashed, and in its original condition, with all tags attached.
  • Initiated within 14 days from the date you receive your order.
  • Processed through our customer service team to ensure proper handling.

Note: We are unable to accept returns that show signs of wear or do not meet the above criteria. Any items received after 14 days will be returned to the sender.

RETURN PROCESS

To initiate a return, exchange or refund, please follow these steps:

  1. Contact Us: Reach out to our customer service team at customercare@busanastudios.com.au with your order number and the reason for your return (e.g., change of mind, faulty, wrong size, etc.).
  2. Return Approval: Our team will review your request and provide you with a return authorisation and the return address.
  3. Pack the Item: Ensure the item is in its original condition (unworn, unwashed, with tags attached). Securely package the item to prevent damage during transit.
  4. Ship the Item: Use a tracked postage method and send the package to the provided address to ensure it reaches us safely. Busana Studios assumes no responsibility for the loss, theft, or damage of return parcels in transit. To ensure timely processing of your return, please include your name, address, order number, and return authorisation number inside the package.
  5. Processing: Once we receive your return, we will inspect the item and process your refund, exchange, or store credit accordingly. Your refund will be processed and applied to your original method of payment.

 PROCESSING TIME

  • We strive to process returns daily, Monday to Friday (AEST). However, please allow up to 5 business days from the date we receive your return parcel for it to be processed.
  • Please note that refunds may take 10-15 business days to appear in your account due to the processing times of financial institutions.

For any questions or further assistance, please don’t hesitate to reach out to us.